This place was great- until June 2019
when the new management took over. It all went downhill from there.. Kala is the WORST property manager i have ever dealt with. She is exceptionally rude and never responds to emails or phone calls. When the new owners/management took over in June they did away with the rent drop box for security reasons. They did not give us residents a heads up beforehand and they happened to do this on a month when the First was on a Saturday. I had nowhere to leave my rent check, and had no choice but to wait until the office opened back up on Monday which was the 3rd. I told her I work in jackson and cannot bring a check in during their office hours (which by the way- she is NEVER around during the posted office hours anyway). Her response was to âmail a checkâ. What? I live 3 doors down and because i canât drop it off to you I have to mail you a check? Well I mailed it like she asked- and she still put a notice on our door on the 6th saying our rent was late. PLUS charged us a fee because of their inconvenience and complete inability to communicate. She refused to call or email me back during this whole mess as well- and when she finally did call me back about a week later she told me I could pay online. AFTER i had already mailed the check like she originally told me to do.
Fast forward to moving out. I gave Kala notice beginning of August that we were moving out on October 18. No response. I emailed her in mid September asking to set up a move out inspection for that day. No response. I emailed AND called beginning of October- no response. I called again and left a Voicemail because now not only is she not responding to my emails or calls, she also didnât prorate our rent amount online. She finally responded- via email- she didnât have the decency to call me back- saying she would be âout of town on the 18th and asked if we could move the inspection to a different dayâ Uhm no- I'm moving! It is your job as a manager to accommodate your residents- not our job to accommodate you. She then said that we have to do a move out inspection to ensure I get my deposit back, and that she is trying to get a manager from a different property to come up and cover her and that she would let me know if someone else would be in the office or if she was âjust going to close for the 17th and 18thâ. Shocker- I never heard from her after that. I moved out on the 18th, left my keys in the house and called the office expecting to leave a voicemail. There was another manager there covering- who not only was 10x more helpful (and not to mention nicer) than kala ever has been, she informs me that the move out inspection isn't even required and is just for the residents peace of mind. I emailed kala that same day with all of my info for the deposit- never heard from her. In fact i had to be the one to email her asking 3 weeks later where my deposit was and where the invoice is for any damages. According to my lease- she was supposed to do that herself.
Kala was truly the most terrible manager I have ever had to work with- both in the rental and customer service fields. She does not care about the residents or the issues they may be having, she only cares about her own personal time and having you accommodate to her schedule. Blatantly ignoring emails and phone calls from your residents because you donât want to deal with the conflict is not only incredibly rude- but it is a reflection of your character and how you treat the others around you. When residents move out, it is not their problem if you will be out of town- figure it out on your own. I loved my little house, but I would never rent from Targhee Place again as long as she is âmanagingâ. Words canât even describe how incredibly frustrating, difficult and infuriating she was to attempt to work with. If i were the owners, I would be embarrassed to call her my employee.
Maarissa Mason
November 12, 2019
